Frequently Asked Questions

Yes. Protect covers all essential areas including Policies & Procedures, Risk Assessment, Training, Vendor Management, and Breach Management. It's a complete, centralized solution.

Yes, you can upgrade or downgrade your plan at any time based on your organization's user and vendor count requirements.

We accept all major credit cards. You can choose to pay month-to-month or select an annual plan which includes a 10% discount.

Compliance is an ongoing process, not a one-time event. The monthly subscription ensures you always have access to updated policies, ongoing training, continuous support, and a system of record to prove your continuous compliance efforts in case of an audit.

Yes! Every single tier, including our Small Office plan, includes full access to our world-class support and compliance experts. We don't gate features or support behind higher tiers.

Yes, Protect includes a complete Vendor Management module that allows you to organize, track, and monitor all third-party vendors and Business Associate Agreements in one secure system.

Our Concierge Quick Start Program is designed to help you get your account fully configured and customized. One of our compliance experts will walk you through the initial setup to ensure a fast, accurate launch.

Yes, the platform includes guided tutorials, helpful tips, and video instructions embedded throughout the system to ensure ease of use.

Yes, our monthly plans are month-to-month with no long-term contracts. You can cancel at any time.

No. The pricing is fully transparent with no hidden fees or surprise yearly charges.

Yes. Protect includes a robust forms library with all the essential documents, logs, and forms you need for HIPAA compliance.

The Department of Health and Human Services (HHS) does not officially 'certify' any HIPAA software. However, Protect provides you with a Seal of Compliance that you can display, proving that you maintain an active, documented compliance program that meets all regulatory requirements.